Voice agents that hold
a forty minute call.

Air AI replaces or augments call-centre work — outbound sales, inbound support, lead qualification, appointment scheduling — with agents that can carry a genuine conversation rather than walk a caller through a phone tree.

The bar is uncomfortably high. People forgive a chatbot; they hang up on a voice that stalls, talks over them, or forgets what they said ninety seconds ago.

A long voice conversation is a real-time systems problem. Latency has to stay below the threshold where a pause reads as a malfunction, state has to persist across a call that may run forty minutes, and memory has to carry across separate calls weeks apart.

On top of that the agent has to actually do things — log the call, update the record, book the follow-up — which means it is only as useful as its integration into the CRM behind it.

• R1Real-time call orchestration with latency low enough to feel natural
• R2Conversation state maintained across calls of 10–40 minutes
• R3Memory of prior interactions carried between separate calls
• R4Integration with CRMs and business tools to log calls and update records
• R5Round-the-clock availability at volume, without human presence
• R6Reliability and cost per call kept inside commercial limits

We built the infrastructure underneath the conversation — orchestration, state, memory and integrations — so the agent is a working part of the customer's operation rather than a demo.

The unglamorous truth about voice AI: the model is the easy part. Latency budgets, session state, reconnection handling and CRM write-backs are what decide whether it survives contact with real callers.

• 01Call orchestration. Real-time infrastructure managing inbound and outbound calls at volume.
• 02Session state. Conversation state maintained reliably across long calls.
• 03Memory. Recall of prior interactions carried across separate conversations.
• 04CRM integration. Connections into CRMs and business tools to log calls, update records and schedule follow-ups.
• 05Scale & reliability. Availability, latency and cost per call held within operational limits.